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Compassionate care, built on trust
A dedicated home care agency in Crawley, West Sussex — delivering more than support: we build lasting relationships with every family we serve.
Who we are
Home care that puts people before profit
ReachOut24 is a dedicated home care agency based in Crawley, West Sussex, registered in England and Wales (Companies House: 14385099). Founded in 2022 and launched in January 2024, we provide tailored domiciliary care designed to help people live safely, comfortably and independently at home.
Built on the belief that everyone deserves to feel respected, valued and cared for, we deliver more than just support — we build trust and lasting relationships with every client and family we serve. Our compassionate approach is guided by consistency and kindness.
By prioritising quality over profit, and investing in a team of carefully selected, highly trained professionals, we ensure the people we care for receive a service rooted in compassion.
Est. 2022
Launched January 2024, serving Crawley & West Sussex
Personalised support that fits your life
Our services are tailored around your daily routine, preferences, and goals — whether short-term or long-term — so you can live life on your terms with the support you need.
Improving daily living with confidence
From companionship to clinical care, our dedicated professionals help enhance overall well-being and quality of life — one day at a time.
Meet the founder
Experienced leadership you can trust
Ms. Muchaneta Mazikana
Founder · BSc (Hons) Mental Health Nursing, University of Surrey
Starting ReachOut24 Healthcare was never just a business decision — it was a personal mission. As a qualified mental health nurse, I’ve seen the challenges people face when trying to find compassionate, consistent care at home.
My work in the community revealed how much it matters to treat people with dignity, to listen, and to see them as individuals — not just patients. I founded ReachOut24 to bring that standard of care into people’s homes, ensuring everyone feels safe, respected, and truly cared for.
At ReachOut24, we blend clinical excellence with human connection. From older adults to those with physical or complex needs, our goal is to provide personalised support that enhances comfort, independence, and quality of life.
I’m proud to lead a team that shares this vision — delivering care with heart, every day.
Meet our team
Teamwork makes the dream work
At ReachOut24, our team is made up of compassionate, highly trained professionals who are dedicated to delivering exceptional care. From care assistants to coordinators, every member shares a commitment to treating clients with dignity, respect, and empathy. We work together to create a supportive, trusted environment where individuals feel safe, valued, and empowered in their own homes.
Every member of our team plays a vital role in delivering the kind of care we’d want for our own loved ones. It’s not just about experience — it’s about heart. From the first call to daily visits, we are committed to building trust and lasting relationships with those we care for.
Our vision
Leading a transformative shift in homecare
Our vision is to lead a transformative shift in the homecare industry by embracing innovation, optimising care systems, and fostering seamless collaboration with healthcare providers and community partners. We strive to set the benchmark for excellence in person-centred care — ensuring individuals receive the support they need to thrive at home with confidence and independence.
Our mission
Person-centred care that enhances every life we touch
Our mission is to provide high-quality, person-centred home care services that empower individuals to live safely, comfortably, and independently in their own homes. By blending advanced care technologies, personalised support, and strong community partnerships, we aim to uphold dignity, enhance quality of life, and compassionately respond to the unique needs of every person we serve.
Our core values
The principles that guide our care
Standards embedded in the NMC Code — ensuring every client is treated with care, dignity and respect.
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Commitment
We are devoted to delivering exceptional care grounded in the principles of nursing and guided by compassion, dignity, and respect. We actively protect and promote the human rights of our clients in every interaction.
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Accountability
We take ownership of the quality and safety of the services we offer. Our operations strictly follow regulatory standards, with a focus on transparency, dependability, and continuous improvement.
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Efficiency
Our caregivers undergo regular professional development, enabling them to deliver timely, evidence-based care tailored to each individual’s needs. This ensures improved health outcomes and a higher quality of life for those we serve.
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Professionalism
We maintain the highest standards of conduct, skill, and integrity. Our team works collaboratively with clients, families, and partners, ensuring every service is delivered respectfully, ethically, and with a consistent person-centred approach.
Who we serve
We proudly support
Elderly individuals
Older adults who require personal or medical care to continue living safely and comfortably at home.
Adults with disabilities
Adults seeking assisted living support that promotes independence, dignity and community inclusion.
Healthcare organisations
NHS and private hospitals, care homes, and residential care providers in need of qualified healthcare staff.
1.5+
Years of Trusted Care
A young but dedicated agency already making a meaningful difference.
15–25
Trained Professionals
Experienced care coordinators and healthcare assistants.
30–50
Clients Served
Across Crawley and the surrounding West Sussex area.
24/7
Always Available
Day or night, weekday or weekend — always here.
FAQs
Your questions, answered with care
We’ve answered some of the most common questions to help you better understand our services and how we support your care needs.
What is ReachOut24 Healthcare's mission?
Our mission is to provide compassionate, person-centred care and staffing solutions that enhance independence, dignity, and wellbeing for our clients.
How experienced is your care team?
Our team consists of experienced healthcare professionals, including support workers, who are trained, DBS-checked, and dedicated to delivering quality care.
How do you ensure quality and compliance?
We operate under CQC regulations and have robust training, vetting, and monitoring procedures to maintain high standards of care and safety.
Do you support clients with specific needs?
Yes, we specialise in supporting people with dementia, disabilities, mental health conditions, and those requiring end-of-life or palliative care.
Ready to talk about care?
Whether you need compassionate care for a loved one or want to join our team, we’re here 24/7. Reach out for a free, no-obligation chat.
Providing trusted, 24/7 healthcare support with compassion and professionalism across Crawley and nearby areas.
Get in touch
Bramber House, 3 Amberley Court, Crawley, RH11 7XL.
01293 369023 (Telephone)
info@reachout24.co.uk
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